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The platform

Everything behind the booking.
One place.

Booking is the front door. Scroll through the rest of the shop. These are real screens, and every part of it is something ChairWatch does today.

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Calendar
The salon calendar for one day, a column for each person on the team, filled with color-coded appointments showing the service, client, price and whether it is paid.
A nail studio’s booking page on a phone, with a nail art photo, a Book a time button and the first services on the menu.

Chapter one

The front door

Your page, your look, and booking that works the way your services do.

  1. Your storefront

    Your colors, your fonts, your photos, your words, on your own Booking Link. Pick a style and it stays good looking, because the layouts are ones we designed rather than a pile of sliders that lets any page go wrong.

    • Your own Booking Link to share anywhere
    • Colors, fonts and a style to match your brand
    • Light, dark, or whatever the phone is set to
    • Photos, services, team, hours and reviews
    • Sections you can add, hide and reorder
    • Gift cards and retail sold right from the page
    Your storefront
    The booking page look settings: light, dark or both, ready-made color sets, and pickers for the main, accent, background and top bar colors.

  2. Online booking

    Booking works the way your services actually work. Add-ons like nail art or a deep conditioner, a deposit where you want one, a hold on the card where you would rather not take money up front, and a request you approve when a booking needs your eyes first.

    • Add-ons, including ones with a quantity
    • Deposits, or a hold on the card instead
    • Card on file for the clients you choose
    • Booking requests you approve, with a window to answer
    • Your policies agreed to before they book
    • Home visits and travel, priced the way you charge
    Booking a gel manicure on a phone. The client is asked if they want anything added, like rhinestones, a hand-painted design or a chrome finish, with the extra time and price for each.

  3. Made for a phone

    Big tap targets, times that load fast, and a checkout that fits a thumb. A business that likes the dark look can have it, and clients see the page their phone prefers.

    • Pick a time in a couple of taps
    • Sign in with an email link, Google or Apple
    • Clients see and manage their own bookings
    • Chat with you from the same page
    Picking a time on a phone: a month calendar showing how many times are open each day, and the times for the chosen day split into morning, afternoon and evening.

Chapter two

The day itself

One calendar for every booking, and everything you know about the person in the chair.

  1. Calendar and the day

    Clients book themselves, you book them, or someone walks in off the street. All three land in the same calendar, and the time is taken the moment it is taken, so two people can never grab the same chair.

    • Front desk booking, moving and canceling
    • Walk-ins, and who is free right now
    • Check in when they arrive, check out when they leave
    • A tablet at the desk where clients check themselves in
    • Blocked time and the hours you really work
    • Your own book only, if that is all you want to see
    Calendar and the day
    The salon calendar for one day, a column for each person on the team, filled with color-coded appointments showing the service, client, price and whether it is paid.
    New booking for Priya

  2. Clients and messaging

    The color formula, the allergy, the fact that she likes the 9am and hates being called. It is all on the client, not in a notebook that lives in one person’s bag. And when they message you, it lands in your inbox with their history one tap away.

    • Full visit history and what was spent
    • Notes and photos on the client
    • An inbox for client messages, photos too
    • Team chat for everyone in the shop
    • Bring in the client list you already have

  3. Forms and consent

    Attach a form to a service and it goes out with the booking. It comes back signed and it stays on the client, which is where you will want it if anyone ever asks.

    • Build the forms you need
    • Sent with the booking, signed on a phone
    • Inspiration photos sent before the visit
    • Answers you can go back to

  4. Reminders and updates

    Clients hear from you when they book, before they arrive and if anything changes. On Advanced, ChairWatch can also nudge a client when it is time to book again.

    • Booking confirmations and reminders
    • A heads up when a booking moves or is canceled
    • Rebooking reminders on Advanced
    • Texts only to clients who said yes to texts

Chapter three

Getting paid

At the desk, online, ahead of time or after the fact. The money goes to your bank.

  1. Checkout and card readers

    Checkout is part of the same system as the calendar, so what you sold is already attached to who bought it and who did the work. Take the card on a reader, record cash or a payment app, and close the drawer at the end of the night.

    • Services, retail and add-ons on one ticket
    • Card readers at the desk
    • Cash and payment apps, recorded
    • Tips, kept out of what commission is worked out on
    • A cash drawer, with an open and a close
    • Refunds, and an undo for a checkout done by mistake
    Checkout and card readers
    Checking out a visit: the balance due, ways to pay (cash, card on file, new card, card machine, gift card and more), and tip buttons.

  2. Getting paid online

    Online payments run through Stripe, the company that actually moves the card money. Your ChairWatch account and your online payments account are two separate things, and the money goes to your bank, not to us.

    • Take cards online and in person
    • Deposits, holds and cancellation rules
    • A clear view of what was paid out to your bank
    • Disputes handled in one place

  3. Invoices

    Some work does not fit a booking. Send the client an invoice, let them pay it online, or take it on the card reader when they come in.

    • Invoices clients pay online
    • Or pay at the desk on the card reader
    • All of it in the same money reports
    Invoices
    A list of invoices sent to clients, each with its due date, amount, whether it is paid, and a Take payment button.

  4. Gift cards

    Clients buy a gift card right from your storefront, and you take it as payment when the person holding it comes in. The balance keeps track of itself.

    • Sold right from your storefront
    • Taken as payment at checkout
    • The balance kept for you

Chapter four

Bringing them back

The clients you already have are the cheapest ones to keep.

  1. Email and text campaigns

    Write it once and send it to the clients you choose. Winning back a regular is cheaper than finding a stranger. Texts only go to clients who said yes to them.

    • Email campaigns to the clients you pick
    • Text campaigns to clients who said yes to texts
    • Coupons, discounts and promotions
    • Post to Instagram from your console

  2. Loyalty and reviews

    A loyalty card that lives on the client’s phone instead of in their wallet, and reviews from real visits shown right on your storefront.

    • Loyalty points clients collect with every visit
    • Rewards you choose
    • Reviews from clients, shown on your page

  3. The AssistantAdvanced

    Ask the Assistant for help as you work in your console. Turn it on for your Booking Link too, and it answers client questions about your services, team and hours in the tone you pick. Clients can always ask for a person instead.

    • Help inside your console as you work
    • Answers client questions on your Booking Link
    • Your tone, and the things it should always know
    • Let your team use it too, if you want

Chapter five

Running the business

Your team, the chair renters and the numbers, in the same place as the bookings that make them.

  1. Team pay and payroll

    Pay in this industry is complicated, and most software pretends it is not. ChairWatch handles the ways people really get paid, works out what each person earned, and keeps the paystubs.

    • Staff, roles and what each person can see
    • Schedules, blocked time and who is on today
    • Commission, hourly and salary
    • Paydays, paystubs and what each person earned
    • Pay your team out, or record what you paid
    • Per-person prices and times where they differ

  2. Booth rent

    A chair renter is running their own business out of your shop. Set up the agreement once and the rent is charged on schedule, with their own page to see what they owe.

    • Rent agreements with the schedule you set
    • Rent charged and collected for you
    • A page for each renter to see their side

  3. Reports and the money side

    Not a wall of pretty numbers. The reports answer the questions you actually ask on a Sunday night, like which day is carrying the month and which service is quietly costing you. Pin the ones you check most to your home screen.

    • Revenue by day, service, person and location
    • Expenses and running costs
    • What each person has brought in
    • Money that settled, matched against the bank
    • Your own saved charts on your home screen
    Reports and the money side
    The money report for this month, with revenue, tips, average ticket and refunds, and a summary of appointments.

Also in the box

Additional Features

The parts you will be glad are there on the busy days.

More than one location

Each location keeps its own hours, team and prices, and you can still see the whole business in one number when you want to.

  • Every location in one account
  • Hours, staff and prices for each location
  • Everything rolled up into one set of reports

Bring your data with you

Switching should not mean starting over. Bring your clients, services and bookings across from Square, Vagaro, Booksy, GlossGenius, Acuity, DaySmart or Squarespace Scheduling, and pick up where you left off.

  • Clients, services and bookings brought across
  • From the booking app you use now
  • Your own keys to the ChairWatch API, if you work with a developer

Help from a real person

Open a ticket and, if it is easier to show than tell, give our team permission to look inside your console for a short while. You decide, it ends on its own, and you can see every time it happened and why.

  • How-to guides inside your console
  • Tickets answered by our team
  • Our team can help inside your console, only with your OK
  • A list of every visit, and why

See it on your own book

Set up your services, share your Booking Link and take your first booking today.

Get startedCompare the plans

No card needed. No contract. Your clients stay yours.